|
STRATEGIC |
DESIRED |
KEY OUTCOME INDICATOR (KOI) |
TARGET |
STRATEGIC |
|
UNDERSERVED POPULATION SERVICES
|
Expanded Outreach services |
# of Outreach events # of population served |
Increase pop served by 5% by 2020 |
Bookmobile Services plan Senior Care Facilities outreach plan Day Care Facilities plan Collaborate with orgs targeting Latino pop. |
|
Targeted in-house programming |
Program statistics |
Increase attendance by 5% by 2020 |
Bilingual program plan Create bilingual staff position Increase Teen programming |
|
|
Targeted collection |
Collection statistics |
Increase targeted collection use by 5% by 2020 |
Bookmobile collection plan E.L. collection plan Bilingual collection plan Teen collection focus |
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City ID program is implemented |
# of residents applying for ID cards |
2% of Northfield population obtains cards in first year |
Municipal ID |
|
|
EARLY LITERACY FOCUS
|
Targeted E.L. Programming |
# of targeted programs # of attendees |
Increase # of targeted programs by 20% by 2020 |
Bookmobile services for EL programming plan |
|
Parent education programs increase |
# of parent education programs # of attendees |
Increase # of parent education programs by 50% |
Develop sustainable parent education plan supported by staffing and $ |
|
|
Improved E. L focused collection & environment |
% of collection focused on E.L. Opportunities for EL environment in library |
Increase and replace # of volumes Create EL environment |
Update Children’s collection plan for EL Develop well-thought-out EL visuals for children’s area |
|
|
INCREASE PUBLIC AWARENESS
|
Improved community awareness of library services |
Community feedback, survey, statistics |
Increase use of library services 5% by 2020
|
Develop public awareness strategies plan Develop plan for Library Board participation in Outreach events |
|
TECHNOLOGY
|
Early adopter technology |
Availability of new hardware and software |
One new innovative technology service per year for three years |
Create technology plan IT-knowledgeable hiring strategies |
|
User-friendly website and library platforms |
User statistics User survey & feedback |
Increase user stats by 10% by 2020 Increase user satisfaction by 10% by 2020 |
Long-range Web/library strategies Continued LibGuide development |
|
|
PARTNERSHIPS
|
Maintain existing partnerships, develop new partnerships
|
# of Partnerships maintained # of new partners identified |
Increase collaboration with existing partners by 5% by 2020; increase new partnerships by 2 per year for 3 years |
Increase staff capacity for partnerships Outreach Services develops Outreach partnerships |
|
RESPONSIBLE STEWARDS
|
Proactive Staff training |
# of staff training opportunities |
Increase # of staff training opportunities by 10% by 2020
|
Develop staff training plan, including: Did you know—in-house staff training Webinar opportunities Library Conferences Internal city training |
|
Increase staff capacity with sustainable hiring strategies |
# of new Library staff hired with multiple skillsets |
Staff hired for future-proofing |
Develop staff hiring strategies with HR input
|
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Maintain library properties |
Care and repair of building, Bookmobile, BookBike and library grounds |
Properties are maintained on an ongoing basis |
Develop checklist of facilities/maintenance needs
|
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Improve library collections |
Collection statistics User input use/stats |
Maintain/increase collection use |
Collection budget increase by 2% each year for 3 years Evaluate collection budget distribution, including ebooks Monitor collection use stats Collection development policies updated Purchase patron collection requests Overall collection size maintained |
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